ClientUS elder care provider
IndustryHealthcare
ProductsHealth Cloud
Headline resultReal-timetwo-way EHR sync
The challenge
Care coordinators logged into the EHR separately to check results, so follow-ups were delayed and care plans were out of date.
What we did
- Two-way integration between Salesforce and the VITALS EHR using REST callouts and webhooks
- Health Cloud care plans for goals, interventions and care team collaboration
- LWC views that surface new clinical data to coordinators
- Public intake and eligibility forms with multi-object Flows
Results
- Results visible to coordinators as soon as they are published
- One screen for patient context and next actions
- Online intake replacing paper forms
Technology
Health CloudApex RESTWebhooksLWCExperience Cloud (LWR)
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